Investigate · workspace

P2investigatingSLA at risk

Payment rail latency above 850ms p95

Authorisation service p95 latency regression after gateway config rollout.

Opened Sunday, August 2, 2026 at 4:12:00 AM · 2026-08-02T04:12:00Z

Organisation · client scope

Tenant / org
Nordic Federated Bank
tn-nordic · eu-north-1 · EU
Client / customer
Nordic Payments Rail
cu-payments · Payments · platinum · SLA 99.99%
Environment
production
Client owner
Petter Aas
Evidence viewerOpen RCA reportClient estate

Elapsed

1153h 34m 45s

live clock

Reference

inc-4818

recurrence 1x

Tenant scope

Nordic Federated Bank

Nordic Payments Rail · production

Investigation workspace

Evidence-backed timeline — every step is read-only, bounded and audited. Select a custom date to review previous history, logs, and graphs.

Read-only Agent OS

History window

Aug 2, 03:57 AM → Aug 2, 04:42 AM

Filters timeline, logs, graphs, and workload monitoring

Affected resources

Hostname, IP, application, and cluster identity for SRE / platform triage

2 resources

pay-auth-a3.payments.corp

application
Application
payments-auth
Hostname
pay-auth-a3.payments.corp
IP address
10.33.12.44
Cluster
payments-prod-eks
Namespace
payments
Pod
payments-auth-7d9f8c6b4-xq2n1
FQDN / endpoint
auth.payments.nordic.internal
Region
eu-north-1
Role
application

gw-prod-02

gateway
Application
api-gateway
Hostname
gw-prod-02
IP address
10.33.8.19
Cluster
payments-prod-eks
Namespace
edge
FQDN / endpoint
api.payments.nordic.bank
Region
eu-north-1
Role
gateway

Status

investigating

Application

payments-auth

pay-auth-a3.payments.corp

Worker node

—

IP 10.33.12.44

Cluster

payments-prod-eks

ns payments

Tenant

Nordic Federated Bank

Nordic Payments Rail

Lead agent

Application Agent 02

Environment: production

RCA confidence

54%

FQDN / endpoint

auth.payments.nordic.internal

eu-north-1

Investigation timeline

Severity P2 · 0 of 6 steps in window · expand for formation, load graph, and logs

No timeline steps in Aug 2, 03:57 AM → Aug 2, 04:42 AM. Widen the history window or choose Full day.

RCA package

Confidence 54% · risk low · no production write required

Investigation in progress for payments-auth. Working hypothesis pending verification against host pay-auth-a3.payments.corp (10.33.12.44).

Recommendation

Continue evidence collection; do not remediate from the console. Expand time window and correlate change calendar.

Open full RCA

Opened Sunday, August 2, 2026 at 4:12:00 AM · inc-4818