Investigate · workspace

P3closed

Registry service image pulls intermittently reset

TLS resets against the external registry mirror in staging.

Opened Friday, July 31, 2026 at 11:02:00 AM · 2026-07-31T11:02:00Z

Organisation · client scope

Tenant / org
Atlas Public Sector
tn-atlas · eu-west-2 · UK
Client / customer
National Registry Services
cu-registry · Public Sector · gold · SLA 99.9%
Environment
staging
Client owner
Priya Raman

Elapsed

closed

resolved

Reference

inc-4795

recurrence 3x

Tenant scope

Atlas Public Sector

National Registry Services · staging

Investigation workspace

Evidence-backed timeline — every step is read-only, bounded and audited. Select a custom date to review previous history, logs, and graphs.

Read-only Agent OS

History window

Jul 31, 10:47 AM → Jul 31, 11:32 AM

Filters timeline, logs, graphs, and workload monitoring

Affected resources

Hostname, IP, application, and cluster identity for SRE / platform triage

1 resource

mirror-stg-01.atlas.gov

registry
Application
registry-mirror
Hostname
mirror-stg-01.atlas.gov
IP address
10.20.8.40
Cluster
atlas-stg-k8s
FQDN / endpoint
mirror.staging.atlas.gov
Region
eu-west-2
Role
registry

Status

closed

Application

registry-mirror

mirror-stg-01.atlas.gov

Worker node

IP 10.20.8.40

Cluster

atlas-stg-k8s

Environment: staging

Tenant

Atlas Public Sector

National Registry Services

Lead agent

Linux Agent 02

Environment: staging

RCA confidence

82%

FQDN / endpoint

mirror.staging.atlas.gov

eu-west-2

Investigation timeline

Severity P3 · 0 of 6 steps in window · expand for formation, load graph, and logs

No timeline steps in Jul 31, 10:47 AM → Jul 31, 11:32 AM. Widen the history window or choose Full day.

Final root cause

Confidence 82% · risk low · no production write required

TLS resets against the external registry mirror in staging.

Recommendation

Confirm remediation with registry owner; no console-side write.

Open full RCA

Opened Friday, July 31, 2026 at 11:02:00 AM · inc-4795